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1. Please use a post code at all times as this helps the Post Office to deliver your order as quickly as possible.
2. The despatch date you select when completing your order is the day that we deliver your order to the Post Office - it is not the day that it will be delivered to your chosen destination – see First Class Post Service section below.
3. Your order will be posted First Class. You can opt for *Special Delivery however this is more expensive than 1st class post.
4. The postage and packaging cost quoted in the shopping cart covers the cost of 1st class postage, envelopes and order handling.
5. Postage costs are based on the weight of your order. If you want to check the cost of posting an order you can generate an order (ensuring you choose the right size of greeting card), then go to the check-out, enter an address (including the post code). The post and handling charge will be calculated automatically.
6. You can choose to have your order sent back to you (as you may wish to add a message before handing or posting the order to your chosen recipient). In this case we will post the order to you with a blank envelope inside. Please remember that when you order a large greeting card that you want sent back to you the cost of the postage may be higher as we have to use a large envelope.
First Class Post in the UK – what you need to know:
Although a large % of First Class post arrives the day after it’s been posted the Post Office doesn’t guarantee delivery, therefore we recommend that you allow 2 - 3 ‘working days’ for delivery to the recipient from the ‘Despatch’ date that you select after personalising your chosen product.
Christmas:
Post takes longer to deliver in the weeks leading up to Christmas so we recommend that from December 1st you allow 4-5 days for 1st class post to arrive from the ‘Despatch Date’ you choose.
Whamoosh! believes it’s preferable for your personalised order (especially a greeting card) to arrive 2-3 days early rather than a day late. Remember, you can type a message on the envelope front for greeting cards during the check out process e.g. instructing the recipient not to open the envelope until a certain date.
BFPO:
If you wish to send a personalised product to a BFPO address please ensure you select BFPO from the Country drop down menu in the address section of the website which is the step after you have completed the personalisation of your chosen product.
Please ensure you enter the BFPO address details as shown in the instructions
NB. If you choose the Country that your recipient is in rather than BFPO from the Country drop down menu your order will not go via BFPO but via the Country’s own internal mailing system which may result in slower delivery times or loss of the order.
| Order placed by you | Despatched by us to the Post Office |
| Before 2.15pm Mon-Friday | Same day |
| After 2.15pm Monday-Thursday | The following day |
| After 2.15pm Friday | The following Monday |
| Saturday & Sunday | The following Monday |
| Public Holidays | The following working day |
| Destination of delivery | Recommended delivery time |
| Europe | At least 4 working days |
| All other destinations | At least 7 working days |
| BFPO | Up to 5 days |
*Special Delivery:
A Special Delivery order placed on the Whamoosh! website before 2.15pm (Monday to Friday) is guaranteed by the Post Office to be delivered to most UK post codes by 1.00pm the next day. See Royal Mail Special Delivery details at http://www.royalmail.com/portal/rm/content1?mediaId=22700558&catId=400026#13300261 for exceptions to next day delivery times
The Post Office may deliver on a Saturday but they don’t guarantee it.
Remember, Special Deliveries require a signature when delivered. If you think there won’t be anyone available to sign for the delivery then we suggest you use 1st class postage or have the Special Delivery sent to a different address (where you know someone will be available to sign for it). If a Special Delivery isn’t signed for at the address it has been delivered to it is returned to the Post Office and has to be either picked up by the recipient in person or it will be re-delivered by the Post Office.
Why not earn yourself a Whamoosh! Credit Token worth 25% of any prepayment you make to your Whamoosh! Account when you use your credit or debit card.
The minimum prepayment amount you can make is £20.00 and you can increase that by £10.00 increments up to a £200.00 limit in any single visit
| Your Prepayment amount (example only) | Free Credit Token | Total Account Balance available to spend |
| £20.00 | £5.00 | £25.00 |
| £100.00 | £25.00 | £125.00 |
Q: I want to know what my Total Account Balance is?
A: Log into My Account then select PrePay
Q: How do I earn more Credit Tokens?
A: Whether you have used up your Total Account Balance or not, at any time you can earn more Whamoosh! Credit Tokens by logging onto ‘My account’, clicking on ‘Add Prepay Credit’ then choosing the amount you want to add to your PrePay account (remember, it needs to be a minimum of £20 to earn a 25% Whamoosh! Credit Token). If you’re already in the process of ordering a product you can click on ‘Add Prepayment’ in the check-out area of the website
Q: How long does my Total Credit Account Balance last for?
A: Twenty six months from the date when you placed your last order. For example if you add a prepayment to your account today and within twenty six months order a *Qualifying Product - then your Total Credit Account Balance would be available to use for up to another twenty six months from the date when you placed that order.
*Qualifying Products:
You can only use your Whamoosh! Credit Tokens on the following Product categories - which cover the vast majority of what we offer:
1. Greeting cards
2. Posters/prints – coming soon
3. Calendars – coming soon
4. Mugs – coming soon
Whamoosh! would love to hear from you if you have any ideas or designs for new greeting cards or other products that you think might look good and work on our website, especially with our Face-it range!
Maybe you’ve already created a range of greeting cards or other products that you would like to license to us?
Contact Us at:
1. ideas@whamoosh.com
Please ensure you send any artwork in JPG, TIFF or PDF file format – please try to limit the size of your file attachments to 5mb or less.
2. By Post: Please send a stamped addressed envelope so we can return your artwork or any other materials you send us. It might be best if you send us copies of your artwork etc just in case they’re lost in transit.
Whamoosh!
C/O Spotlight Cards Ltd
Daresbury Innovation Centre
Daresbury SIC
Keckwick Lane
Daresbury
Cheshire
WA4 4FS